Business challenges:
Key challenges included:
- Ensuring continuous availability of the IFS environment, including proactive monitoring and rapid issue resolution.
- Supporting functional teams during month-end financial close and daily operations in supply chain and project modules.
- Managing user issues, enhancements, and integration needs across IFS and non-IFS users.
- Streamlining user access and permission management with secure authentication protocols.
Highshine's Solutions:
1.24/7 IFS Database & Application Monitoring:
- Deployed always-on monitoring for IFS database health, application services, integrations, and background jobs.
- Ensured zero downtime incidents in business-critical timeframes.
2. IFS Admin & DevOps Services:
- Managed the full lifecycle of user and environment administration, including: Performed deployments of IFS custom deliveries and service updates across DEV, TEST, and PROD with rollback-safe procedures.
3. Finance Functional Support:
- Supported month-end activities, journal postings, and reporting processes for the Finance team.
4. Supply Chain & Project Module Support:
- Delivered frontline support to users in Procurement, Inventory, and Project Management modules.
